Seller Privacy Policy

1. Introduction

Welcome to Kareez Seller App. This Privacy Policy explains how we collect, use, and protect your business and personal information when you use our seller platform to manage your meat shop and connect with customers.

2. Information We Collect

We collect the following information when you register and operate your shop on Kareez:

• Account Information: Name, email address, phone number, and password
• Business Information: Shop name, business address, operating hours, contact details, and business license (if applicable)
• Product Information: Product listings, prices, images, descriptions, and halal certification status
• Financial Information: Bank account details for payment processing and revenue settlements
• Location Data: Shop location for distance calculations and customer discovery
• Order Data: Order history, customer orders, order status updates
• Device Information: Device type, operating system, and app usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your shop profile on the platform
• To display your shop and products to buyers
• To process and manage customer orders
• To calculate delivery distances and costs
• To facilitate communication between you and customers
• To process payments and revenue settlements
• To provide sales analytics and business insights
• To improve our platform and services
• To provide customer support
• To verify your business and ensure platform quality

4. Information Sharing

We share your information in the following circumstances:

• With Buyers: Your shop name, location, products, prices, operating hours, and contact information are visible to customers using the app
• With Delivery Partners: Order details and delivery information are shared when you use delivery services
• With Payment Processors: Financial information is shared with Razorpay for secure payment processing and settlements
• For Legal Requirements: When required by law, regulation, or to protect our rights and safety

We do not sell your business information to third parties.

5. Data Security

We implement robust security measures to protect your business and personal information. All financial transactions are encrypted and processed through secure payment gateways. Your password is encrypted using industry-standard methods. Access to seller data is restricted to authorized personnel only. However, no system is completely secure, and we cannot guarantee absolute security.

6. Business Verification

We may verify your business information, including business licenses and certifications, to ensure platform quality and customer trust. Verified shops may receive badges or special recognition on the platform. Verification information is kept confidential and used only for validation purposes.

7. Your Rights

As a seller, you have the right to:

• Access your business and personal information
• Update or correct your shop information
• Manage your product listings and availability
• Control your shop's visibility (open/closed status)
• Delete your shop account and associated data
• Request sales data and analytics
• Withdraw consent for data processing

To exercise these rights, please contact us through the app or email us at seller-support@kareez.com

8. Financial Information

Your financial information, including bank account details and transaction history, is processed securely through our payment gateway partner Razorpay. We do not store complete payment card details on our servers. Revenue settlements are processed according to our seller agreement terms. You can access your transaction history and revenue reports through the seller app.

9. Data Retention

We retain your information for as long as your shop is active on the platform. After account deletion, we may retain certain information for legal, tax, or regulatory purposes, including order history and financial records. Anonymous business analytics may be retained indefinitely for platform improvement.

10. Customer Reviews and Ratings

Customer reviews and ratings of your shop are publicly visible on the platform. These reviews help maintain platform quality and help customers make informed decisions. You can respond to reviews through the app. Reviews that violate our policies can be reported for review.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email. The "Last updated" date will reflect any changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: