Buyer Privacy Policy

1. Introduction

Welcome to Kareez Buyer App. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you use our mobile application.

2. Information We Collect

We collect personal information that you provide to us when you register and use the Kareez Buyer App:

• Account Information: Name, email address, phone number, and password
• Delivery Information: Delivery addresses and location data
• Payment Information: Payment method details (processed securely through our payment gateway)
• Order Information: Products ordered, order history, and preferences
• Location Data: GPS location for delivery tracking and finding nearby shops
• Device Information: Device type, operating system, and app usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To calculate delivery distances and costs
• To provide real-time order tracking
• To communicate order updates and notifications
• To process secure payments
• To display nearby meat shops based on your location
• To improve our services and user experience
• To provide customer support
• To send promotional offers (with your consent)

4. Information Sharing

We share your information only in the following circumstances:

• With Sellers: We share your order details, delivery address, and contact information with the meat shops you order from to fulfill your orders
• With Delivery Partners: When delivery service is used, we share necessary information with delivery partners
• With Payment Processors: Payment information is shared with Razorpay for secure transaction processing
• For Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All payment transactions are encrypted and processed through secure payment gateways. Your password is stored using industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Location Services

Our app uses location services to find nearby meat shops, calculate delivery distances, and provide real-time tracking. You can enable or disable location services in your device settings. Disabling location services may limit certain app features like delivery tracking and shop discovery.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Opt-out of promotional communications
• Request a copy of your data
• Withdraw consent for data processing

To exercise these rights, please contact us through the app or email us at privacy@kareez.com

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: